Just write us an email or give us a call. We will then take care of your concerns as quickly as possible. (Contact details can be found at the bottom of the website)
Are there updates and how do I get them?
DubbyLoop is updated at irregular intervals for newly discovered bugs / errors.
To update to the latest version, go to the website and download the latest version. Uninstall the version you have installed and then install the newer version that you have downloaded.
If necessary, we can also provide you with an older version (up to 1.0.5) on request.
At the moment there are no major changes or additional features planned.
If you have discovered a bug or have any requests or suggestions for DubbyLoop, please contact us by phone or email. (Contact details are at the bottom of the website)
On how many devices can I use a DubbyLoop license?
DubbyLoop licenses are officially valid for only one device. In practice, however, since it often happens that one person wants to use DubbyLoop on different devices, each license can be activated on a second device.
With permanent licenses a further license can be activated 2 years after the last license was registered. This way you can work with DubbyLoop on a new computer without buying another license.
Example: The customer registers one permanent license on January 1, 2020 and then another one on March 10, 2020. From 10 March 2022 he can now activate another license.
If the customer activates this license on June 10, 2022, he has to wait another 2 years from this date until he can activate another license. (So licenses do not accumulate if they are not used).
I activated a license on the wrong device - do I need to buy a new license?
In principle, a DubbyLoop license should only be registered on one device, so that a spare license is always available in case of computer damage or similar.
However, there may be exceptions. Please contact us and describe your case. As a rule, we will be obliging if this is not taken advantage of.
Can I transfer DubbyLoop licenses from one computer to another?
This is unfortunately not possible.
Once activated licenses are irrevocably linked to the device.
Do I have to be online to use DubbyLoop?
For time licenses, an Internet connection must be established before each program start.
For permanent licenses, you only need an Internet connection once during registration.